Refund policy

Return & Refund Policy

Effective Date: July 12, 2026

Thank you for shopping at Brezs.shop. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all accessories, manuals, and tags (if applicable).

  • Include proof of purchase, such as your order confirmation or receipt.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Clearance or final sale items

  • Personal care products that have been opened or used

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and provide a replacement, exchange, or full refund if the claim is approved.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.

If the return is the result of our mistake or a defective product, Brezs.shop will cover the return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow our standard return process.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.

Email: support@brezs.shop

Thank you for shopping with Brezs.shop.